JOB DESCRIPTION - Reparative Program Coordinator

Nature and Scope of Position

The Reparative Program Coordinator is responsible for the running of the Reparative Program and keeping data on Reparative and Direct Referral cases. This position also is responsible for some Restorative Justice Alternative cases, provides mediation, facilitation, and restorative justice and conflict education services as needed.

Duties and Responsibilities

The Reparative Program Coordinator ensures that all clients receive the optimal restorative response to conflict and crime and works with staff, Operations Manager and the Executive Director to assure the program runs efficiently. Specific responsibilities include:

1. Track and manage cases from referral through completion
   1. Receive referrals
   2. Conduct initial interviews with all parties
   3. Screen for services needed to support positive outcomes
   4. Manage victim liaison activity
   5. Research and gather pertinent case information
   6. Create and distribute case information packets for Reparative Board volunteers
   7. Schedule and staff Reparative Board
   8. Provide feedback to referral agents
   9. Provide case management and follow through services
2. Maintain program data
   1. Collect and provide data from Reparative and direct referral cases to the Operations Manager so that it can be recorded
3. Provide administration duties for the program:
   1. Write program protocols
   2. Recruit, train, and supervise/support volunteers, restorative justice service providers and volunteer office workers or interns
   3. Educate the community about the GBCJC and its programs
   4. Collaborate and communicate with program partners
   5. Monitor program activities to achieve desired outcomes
   6. Provide direct service mediation and facilitation services, as needed
   7. Assist with trainings, community forums, etc.

Requirements of Work

Work is performed in an office setting with considerable contact with people who have offended, people who have been victims of crime, people in conflict, volunteers, and people from state agencies and community organizations. This work requires communication by telephone and in person with many people who are emotionally upset, confused, and/or defensive and with some who have a history of being violent. Some work happens outside of the office in other locations, mostly local, though with some occasional in-state travel required. This job requires a flexible schedule and evening meetings. This position is 24 hours per week.

The Reparative Program Coordinator:

·         Believes in and values a restorative response to crime and conflict

·         Is sensitive to community values regarding crime

·         Explains information in a straightforward manner and varies language and communication style to meet the needs of the recipient

·         Remains calm in the presence of strong emotions from others while creating an atmosphere for problem solving

·         Is discreet and maintains confidentiality regarding people and situations

·         Is non-judgmental and tolerant of diverse opinions and lifestyles

·         Has excellent communication skills, and mediation experience and maintains neutrality in working with people to manage conflict

·         Is a self-starter who is highly skilled at organizing work, keeping track of details, and following through all work to completion

·         Communicates skillfully on the phone, in person, and in writing

·         Is a professional in demeanor and appearance

·         Has a sense of humor

Education, Training and Experience

·         Bachelor’s degree (preferred in social sciences or education) or equivalent in combination of college education and experience.

·         Mediation training consistent with professional standards for practicing mediators

·         Some knowledge of and experience with restorative justice, dynamics of offending, corrections system, criminal justice system, process of change, and/or social work.

·         Preferred to have had experience with volunteerism (served as a volunteer, recruiting or managing volunteers, etc.)